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Intertwined

How to transfer calls on Yealink phones

Find out the different ways to transfer and forward calls on Yealink phones.

Option 1 - Attended Transfer

Press the Options soft key during a call and select Transfer.

Enter the number you wish to transfer the call to.

Press the phone soft key or speakerphone soft key to dial out.

Speak to the person to let them know you're transferring the call (optional).

Press Transfer when the call is answered.

Option 2 - Blind Transfer

Press the Options soft key during a call and select Transfer.

Enter the number you wish to transfer the call to.

Press the Transfer soft key.

Call Forwarding

Press the Menu softkey.

Select Features > Call Forward.

Select your desired forwarding type.

  • Always : Forwards all incoming calls.

  • No Answer : Forwards all unanswered incoming calls.

  • Busy : Forwards all incoming calls while you're in a call.

    Note: Call waiting must be disabled to use call forward busy (Menu > Features > Call Waiting).

Dial the number you wish to forward to (internal extension or external number).

If you selected No Answer, enter how many rings to wait for before forwarding.

Press the Save softkey.

Keywords
Yealink Phone, Call Forwarding, Call Transferring, Transfer Calls, Yealink, Desk phone, Deskphone, Phone Transfer, Phone Forwarding, Phones.
 
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